(Consumer Reports) – If you use social media to file complaints, you are not alone. Almost all businesses, large and small, are on social media. If you have a problem, why not use these channels to help resolve the problem? Consumer Reports says it’s a good idea, with this caveat: use common courtesy. In other words, don’t shame Twitter right off the bat.
Whichever platform you use, try direct message first. Businesses know you can deliver them where everyone can see your message, so they can appreciate it when you don’t. Also, you might get a faster or more helpful response. And there are other advantages to going the private message route. CR says it can also help you avoid scams, as no one can see your complaint except a company representative, and this is especially important when dealing with a bank or service company. financial.
Which brings us to our next tip: Make sure to contact and interact with an official business account. On Twitter, Facebook and Instagram, a genuine account should have a check mark in a blue circle.
But no matter how angry or frustrated you are, it’s important to be kind and not threaten the company in your DMs. Remember that there is a person on the other side of this post and you want that person on your side because they may be able to help you with your problem.
CR also suggests managing your expectations when it comes to getting a response. Don’t expect one just yet. Instead, give it a day or two.
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